Refund and Return Policy

Hassle-Free Returns and Refunds at Northstar Green LLC

At Northstar Green LLC, your satisfaction is our top priority. We are committed to providing high-quality, creatively designed, and affordable fashion for men, women, and children. However, we understand that sometimes a product may not meet your expectations or fit perfectly. That’s why we’ve created a straightforward and customer-friendly Refund and Return Policy to ensure your shopping experience is risk-free and enjoyable. Whether you’re shopping from the United States or internationally, we make returns and refunds simple, transparent, and efficient.

Our Commitment to Your Satisfaction

We stand behind the quality and craftsmanship of every item we sell. If for any reason you’re not completely satisfied with your purchase, we’re here to make it right. Our refund and return process is designed to be hassle-free, allowing you to shop with confidence at northstargreen.shop. Below, we outline the details of our policy, including eligibility, procedures, and timelines, to ensure you have all the information you need.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition as when you received it. All original tags, labels, and packaging must be intact.

  • Timeframe: Returns must be initiated within 30 days of the delivery date. For orders placed between November 1 and December 31, we offer an extended return period until January 15 of the following year to accommodate holiday shopping.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt, to initiate a return.

Items that do not meet these criteria (e.g., used, damaged, or missing tags) may not be eligible for a return or refund. However, we evaluate each case individually and may offer alternative solutions, such as exchanges or store credit, at our discretion.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Underwear, swimwear, or other intimate apparel (unless defective or damaged upon receipt)

  • Personalized or custom-made items

  • Items marked as “final sale” at the time of purchase

If you’re unsure whether your item is eligible for return, please contact our customer service team at tranthaothvn@gmail.com or +84974406654 for clarification.

Return Process

Returning an item to Northstar Green LLC is simple and straightforward. Follow these steps to initiate a return:

  1. Contact Us: Reach out to our customer service team via email (tranthaothvn@gmail.com) or phone (+84974406654) to request a return. Provide your order number and a brief explanation of the reason for the return (e.g., wrong size, not as expected, defective).

  2. Receive a Return Authorization: We’ll provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label (for US customers) or instructions for international returns.

  3. Package Your Item: Securely package the item in its original packaging, including all tags, labels, and accessories. Include the RMA number in the package.

  4. Ship the Item: Drop off the package at the designated shipping location using the provided label (for US customers) or your preferred courier (for international customers). We recommend obtaining proof of shipment for your records.

  5. Confirmation: Once we receive and inspect your return, we’ll send you an email confirmation. Refunds or exchanges will be processed within 3-5 business days.

Refund Process

Once your return is received and inspected, we’ll process your refund to the original payment method used at checkout (e.g., credit/debit card, Apple Pay, Google Pay). Here’s what you can expect:

  • Processing Time: Refunds are typically processed within 3-5 business days of receiving your return. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

  • Refund Amount: We’ll refund the full purchase price of the item, excluding any shipping fees (unless the return is due to our error, such as a defective or incorrect item).

  • Notification: You’ll receive an email confirmation once your refund has been processed.

If you believe there’s an error with your refund, please contact us immediately, and we’ll work with you to resolve the issue.

Exchanges

If you’d like to exchange an item for a different size, color, or style, please follow the same return process outlined above. In your return request, specify that you’d like an exchange and provide details about the desired item. We’ll confirm availability and provide instructions for the exchange. Note that exchanges are subject to stock availability, and any price differences will be refunded or invoiced accordingly.

Shipping Costs for Returns

  • US Customers: For returns within the United States, we provide a prepaid shipping label to make the process as convenient as possible. The cost of return shipping is covered by Northstar Green LLC, provided the return meets our eligibility criteria.

  • International Customers: For international returns, customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping method to ensure your package reaches us safely.

If you receive a defective or incorrect item, please contact us immediately, and we’ll cover all associated shipping costs for the return and replacement.

Damaged or Defective Items

We take great care to ensure every item is in perfect condition before it leaves our warehouse. However, if you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the issue, and we’ll arrange for a replacement or full refund, including any shipping costs. Your satisfaction is our priority, and we’ll work quickly to resolve any issues.

International Returns

For our international customers, we strive to make the return process as smooth as possible. Please note the following:

  • Customs and Duties: International customers are responsible for any customs fees, duties, or taxes associated with returning an item. These fees are non-refundable.

  • Shipping Instructions: Contact our customer service team to receive return instructions tailored to your location. We recommend using a trackable courier to ensure your package is delivered to us.

  • Currency and Refunds: Refunds will be issued in the original currency used for the purchase. Exchange rate fluctuations may affect the final amount credited to your account.

Why Choose Northstar Green LLC?

Our refund and return policy is designed with you in mind. We want you to feel confident in your purchase, knowing that we stand behind the quality of our products and are here to support you if something isn’t right. By offering a generous 30-day return window, free return shipping for US customers, and fast refund processing via Stripe, we aim to make your shopping experience worry-free.

Contact Us for Assistance

If you have any questions about our Refund and Return Policy or need help with a return, our customer service team is here to assist you. Reach out to us at:

  • Email: tranthaothvn@gmail.com

  • Phone: +84974406654

  • Address: Northstar Green LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

We’re committed to making your experience with Northstar Green LLC exceptional. Thank you for choosing us as your trusted fashion retailer.