Shipping Policy

Fast and Reliable Shipping with Northstar Green LLC

At Northstar Green LLC, we’re committed to delivering your high-quality, creatively designed, and affordable fashion products quickly and reliably. Whether you’re shopping from within the United States or internationally, our efficient shipping process ensures that your order arrives in perfect condition and on time. Based in Sheridan, Wyoming, we distribute our men’s, women’s, and children’s clothing to customers worldwide, with a focus on transparency, affordability, and customer satisfaction.

Our Shipping Commitment

We understand that timely delivery is a key part of your shopping experience. That’s why we’ve partnered with trusted shipping carriers to provide fast, reliable, and trackable delivery services. Below, we outline our Shipping Policy to help you understand our process, costs, and timelines.

Shipping Destinations

Northstar Green LLC proudly ships to:

  • United States: All 50 states, including Alaska and Hawaii

  • International: Most countries worldwide (subject to restrictions and customs regulations)

If you’re unsure whether we ship to your location, please contact our customer service team at tranthaothvn@gmail.com or +84974406654.

Shipping Options and Costs

We offer a range of shipping options to suit your needs. Costs and delivery times vary based on your location and the shipping method selected at checkout. Below are our standard shipping options:

United States

  • Standard Shipping: Free on orders over $50 (or as specified on our website). Estimated delivery: 3-7 business days.

  • Expedited Shipping: Available at an additional cost (displayed at checkout). Estimated delivery: 1-3 business days.

  • Overnight Shipping: Available for select locations at an additional cost. Estimated delivery: 1 business day.

International

  • Standard International Shipping: Costs vary by destination (displayed at checkout). Estimated delivery: 7-21 business days, depending on location and customs processing.

  • Express International Shipping: Available for select countries at an additional cost. Estimated delivery: 3-7 business days.

Please note that international shipping times may vary due to customs clearance, local postal services, or other factors beyond our control.

Order Processing

We strive to process and ship orders as quickly as possible. Here’s how it works:

  • Processing Time: Orders are typically processed within 1-2 business days of placement, excluding weekends and holidays.

  • Shipping Confirmation: Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your package’s progress.

  • Tracking: All orders are shipped with a tracking number, allowing you to follow your package from our warehouse to your doorstep.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in the purchase price or shipping cost and are determined by your local customs authority. We recommend checking with your local customs office for details before placing an order.

Shipping Restrictions

Some countries may have restrictions on certain products or materials. If your order cannot be shipped to your location, we’ll notify you promptly and offer a full refund or alternative solutions.

Lost or Delayed Shipments

While we strive to ensure timely delivery, occasional issues may occur. If your order is lost or significantly delayed:

  • Contact Us: Reach out to our customer service team at tranthaothvn@gmail.com or +84974406654 with your order number and tracking details.

  • Investigation: We’ll work with our shipping partners to locate your package or resolve the issue.

  • Resolution: If a package is confirmed lost, we’ll provide a replacement or full refund, per our discretion.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide photos of the issue, and we’ll arrange for a replacement or refund, including any shipping costs. See our Refund and Return Policy for more details.

Shipping Updates

To stay informed about your order, sign up for our newsletter or create an account at northstargreen.shop. You’ll receive real-time updates on your order status, including processing, shipping, and delivery notifications.

Why Choose Northstar Green LLC for Shipping?

Our shipping process is designed to be fast, reliable, and customer-focused. By partnering with trusted carriers and leveraging an efficient logistics network, we ensure that your fashion purchases arrive when and where you need them. Whether you’re in the US or halfway across the globe, we’re committed to delivering your order with care and precision.

Thank you for choosing Northstar Green LLC. If you have any questions about our Shipping Policy, contact us at tranthaothvn@gmail.com or +84974406654.