Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Northstar Green LLC

Your Questions, Answered

Welcome to the Frequently Asked Questions (FAQ) page for Northstar Green LLC. We’re here to provide clear and comprehensive answers to help you shop with confidence at northstargreen.shop. Whether you have questions about our high-quality, creatively designed, and affordable fashion products, our secure payment methods, shipping, returns, or anything else, we’ve got you covered. If you don’t find the answer you’re looking for, feel free to contact our customer service team at tranthaothvn@gmail.com or +84974406654.

General Questions

1. What is Northstar Green LLC?

Northstar Green LLC is an online fashion retailer based in Sheridan, Wyoming, offering high-quality, creatively designed, and affordable clothing for men, women, and children. We distribute our products across the United States and internationally, with a commitment to quality, style, and customer satisfaction.

2. Where are you located?

Our headquarters is located at 30 N Gould St Ste R, Sheridan, WY 82801, USA. We operate primarily online but welcome inquiries from local customers and partners.

3. What types of products do you sell?

We offer a wide range of fashion products, including:

  • Men’s Clothing: From casual tees to tailored suits, designed for style and comfort.

  • Women’s Clothing: Elegant dresses, chic tops, loungewear, and more, crafted to empower and inspire.

  • Children’s Clothing: Fun, durable, and stylish outfits for kids of all ages.

4. How can I contact you?

You can reach us via:

  • Email: tranthaothvn@gmail.com

  • Phone: +84974406654 (Monday to Friday, 9 AM to 5 PM MST)

  • Address: Northstar Green LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

Product Questions

5. Are your products high quality?

Yes! At Northstar Green LLC, we prioritize quality in every product we sell. Our clothing is made from premium materials and undergoes strict quality checks to ensure durability, comfort, and style.

6. How do I choose the right size?

Each product listing on northstargreen.shop includes a detailed sizing chart. We recommend measuring yourself and comparing your measurements to the chart to find the perfect fit. If you need assistance, contact our customer service team for personalized guidance.

7. Are your designs unique?

Absolutely. Our design team draws inspiration from global trends and customer feedback to create bold, creative, and timeless pieces that help you express your individuality.

Ordering and Payment Questions

8. What payment methods do you accept?

We accept payments via Stripe, including:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover, etc.)

  • Apple Pay

  • Google Pay

  • Additional regional payment methods may be available at checkout

9. Is it safe to pay on your website?

Yes, our website uses Stripe’s secure payment processing and SSL encryption to protect your personal and financial information. We do not store your payment details on our servers.

10. Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at tranthaothvn@gmail.com or +84974406654. We’ll do our best to accommodate your request if the order hasn’t been processed or shipped.

Shipping Questions

11. Where do you ship?

We ship across the United States and internationally. See our Shipping Policy for details on delivery times and costs.

12. How long does shipping take?

Shipping times vary by location:

  • US Orders: 3-7 business days (standard shipping)

  • International Orders: 7-21 business days, depending on the destination and customs processing You’ll receive a tracking link once your order ships.

13. Do you offer free shipping?

We offer free standard shipping on orders over a certain amount (check our website for details). Expedited shipping options are available at an additional cost.

Returns and Refunds Questions

14. What is your return policy?

You can return eligible items within 30 days of delivery, provided they are unused, unworn, and in their original condition. See our Refund and Return Policy for full details.

15. How do I return an item?

Contact our customer service team to initiate a return. We’ll provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label (for US customers) or instructions for international returns.

16. How long does it take to process a refund?

Refunds are processed within 3-5 business days of receiving your return. It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.

Account and Website Questions

17. Do I need an account to shop?

You can shop as a guest, but creating an account allows you to track orders, save payment information, and receive exclusive offers.

18. How do I reset my password?

Click the “Forgot Password” link on the login page and follow the instructions to reset your password. If you encounter issues, contact us for assistance.

19. Is your website secure?

Yes, our website uses SSL encryption and partners with Stripe for secure payment processing. Your personal and financial information is protected at all times.

International Shopping Questions

20. Do you ship internationally?

Yes, we ship to most countries worldwide. International customers are responsible for any customs fees, duties, or taxes, which are not included in the purchase price.

21. Can I pay in my local currency?

Stripe supports payments in multiple currencies. You can select your preferred currency at checkout, but exchange rates and fees may apply based on your payment provider.

Additional Support

22. What if I have a question that’s not listed here?

Our customer service team is here to help. Contact us at tranthaothvn@gmail.com or +84974406654, and we’ll respond within 24-48 hours during business days.

23. How can I stay updated on new products and promotions?

Sign up for our newsletter at northstargreen.shop to receive updates on new arrivals, exclusive offers, and fashion tips. Follow us on social media for additional content and inspiration.

Thank you for choosing Northstar Green LLC. We’re here to make your fashion shopping experience exceptional!